Definitions
…for your illness or injury. They aren’t covered unless you are also getting a covered skilled service. Home health services don’t include the services of housekeepers, food service arrangements, or…
Notice of Privacy Practices
…may reach us by: Email at customer_service@hometownhealth.com Phone at 775-982-3112, or toll free 888-775-7003, Monday through Friday, 7 a.m. to 8 p.m. Fax at 775-982-3741, Attention: Customer Service Department TTY…
Member Privacy Rights
…and Human Services. To file a complaint with Senior Care Plus, contact Senior Care Plus Customer Services at 775-982-3112 or 888-775-7003 (TTY users call the State Relay Service at 711)…
Website Disclaimer
…number, telephone number, Medicare claim number, Medicaid identification number, and other insurance or health related information. This information is classified as private and is considered personal information. We may use…
Organization Determinations
…if you require information on how to obtain an aggregate number of grievances, appeals, and exceptions filed with Senior Care Plus. Please call Customer Service at 775-982-3112 or toll-free at…
Current Member Frequently Asked Questions
…do I change my address? Our Customer Service department can change the address we have on file for you. Do I call Customer Service if I have a questions regarding…
Pharamcy FAQ
…inpatient medication has been prescribed your doctor must contact Hometown Health customer service to obtain benefit coverage information specific to your plan design for your medical benefits. What if my…
Member Privacy Policy
…sixty (60) days. Definitions Business Associate – A person or entity that uses Protected Health Information to perform a service for Senior Care Plus. These services include, but are not…
Important Notice NationsBenefits
…involved included member full name, gender, health plan subscriber identification number, address, phone number, date of birth, health plan group identification number, Medicare number, and practitioner name. What is NationsBenefits…
Member Rights & Responsibilities
…problem with wheelchair access, Customer Service can help. You have the right to choose a provider for your care. You have the right to choose a provider in the plan’s…
Your Membership Card
…for each family member enrolled in Senior Care Plus. Please contact our Customer Service Department if you misplace your card. Download the myHometown Mobile App You will typically receive your…
Member Disenrollment Rights
…membership you can call Customer Service for more information at 775-982-3112 or 888-775-7003 (TTY users call the State Relay Service at 711) from 7 a.m. to 8:00 p.m PST Monday–Friday….
Precertifications
…specific medications. Call our Customer Service Department at 775-982-3112 to request a precertification prior to obtaining the service or procedure. Senior Care Plus performs Utilization Review only to precertify the…
Prescription Drug Transition Policy
…To ask for a temporary supply, call Optum Customer Service at 844-368-3139 (TTY users should call the State Relay Service number at 711) available 24 hours a day, 7 days…
Prospective Member Frequently Asked Questions
…in Senior Care Plus by visiting any of our offices in person. You can also enroll through our website or over the phone by calling our Customer Service department at…
Enroll
…Service number at 711). Hours are 7 a.m. to 8 p.m. Monday through Friday. Customer Service also has free language interpreter services available for non-English speakers. Esta información está disponible…
Medication Therapy Management
…MTM program, please call at 775-799-7240 from 6 a.m. to 6 p.m. PST Monday–Friday. TTY users should call the State Relay Service Number at 711. This is not considered a…
Resources
…(Información en español) Toll free: 800-336-0123 TTY Relay Service 711 Call Center Hours Monday – Friday, 7 a.m. to 8 p.m. Email us customer_service@hometownhealth.com In Person 10315 Professional Circle –…
Customer Service & Support
…Service 711 Call Customer Service Monday – Friday, 7 a.m. to 8 p.m. Saturday – Sunday 8 a.m. to 8: p.m. Email Customer Service In Person 10315 Professional Circle –…
Mail Order Information
…special packaging. Customer Service Contact Us Call Center 775-982-3112 (Información en español) Toll free: 800-336-0123 TTY Relay Service 711 Call Center Hours Monday – Friday, 7 a.m. to 8 p.m….
Senior Care Plus PDP Mail Order Information
…medications do not ship with any special packaging. Customer Service Contact Us Call Center 775-982-3112 (Información en español) Toll free: 800-336-0123 TTY Relay Service 711 Call Center Hours Monday -…
Multi Language Interpreter
Multi-Language Interpreter Services DOWNLOAD INTERPRETER SERVICES GUIDE Take Advantage of Our Free Service We have free interpreter services to answer any questions you may have about our health or drug…
Service Area
…contact our customer service number at 775-982-3112 or 888-775-7003 (TTY users call the State Relay Service at 711) from Monday – Friday: 7 a.m. to 8 p.m. PST. Medicare beneficiaries…
Statement of Nondiscrimination
…primary language is not English, which may include: Qualified interpreters Information written in other languages. If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact…
Enrollment Specialist Meetings
…Over-the-Phone Appointments Available Schedule a Call Here Quickly schedule a call with our Senior Care Plus Specialist! Just provide your name, phone number, and preferred call time. 775-982-3158 Monday -…
Contact
Contact Us With questions or concerns regarding your healthcare benefits Contact Us With questions or concerns regarding your healthcare benefits Customer Service Click the link below to send us an…
Extra Help
…Monday – Friday, 7 a.m. to 8 p.m. In Person: Monday – Friday, 8 a.m. to 5 p.m. (Información en español) Toll free: 800-336-0123 TTY Relay Service 711 Email customer_service@hometownhealth.com…
Forms and Documents
…physician or facility fill out the back of the form. Once complete, submit it to Hometown Health’s Customer Service department by following the instructions on Claims Department by emailing to…
International Travel
…(complete name, address and Senior Care Plus ID number) Diagnosis Description of service(s), doctor or hospital name and address, and the country where you received services Itemized bill (date, description…
Transition to OptumRx
…number on the member ID cards is changing to 610011 as a result of the PBM transition to Optum Rx. This number is required for your pharmacy to process your…
